Terms of Service

Last updated: 30 August 2026

These Terms and Conditions (“Terms”) govern your use of the website dingdongpleasure.co.uk (the “Site”) and any purchase you make from it. The Site is operated by DingDongShop LTD, a company registered in England and Wales under company number 17052126, with its registered office at 82 Woodhouse Road, Doncaster, DN2 4DJ, United Kingdom, trading as DingDongPleasure (“we”, “us”, “our”).

By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Age Restriction

This Site and the products sold on it are intended exclusively for adults aged 18 or over. By using the Site or placing an order, you confirm that you are at least 18 years old. We reserve the right to refuse service or cancel an order where we reasonably believe this condition is not met.

2. Products and Pricing

We make reasonable efforts to display product descriptions, images and prices accurately, but we do not guarantee that all information on the Site is complete, current or error-free. All prices are shown in pounds sterling (GBP) and include UK VAT where applicable. We reserve the right to change prices, descriptions and product availability at any time without prior notice.

3. Orders

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion (for example, in cases of pricing errors, stock unavailability, or suspected fraud). A contract is formed only once we confirm dispatch of your order. We may limit or cancel quantities purchased per person, household or order.

4. Payment

Payment is taken securely at checkout via our payment provider. You confirm that any payment details you provide are accurate and that you are authorised to use the chosen payment method. We do not store your full card details.

5. Delivery

Delivery is carried out in accordance with our Shipping Policy. Estimated delivery times are not guaranteed, and risk in the goods passes to you once they are delivered to the address you provided.

6. Returns and Refunds

Your rights to cancel, return or exchange a product are set out in our Refund Policy, which forms part of these Terms. For hygiene reasons, certain products cannot be returned once unsealed.

7. Product Use and Safety

Our products are intended for personal, private use only and not for resale or commercial use. You are responsible for using products safely, cleaning them as instructed, and checking for any personal allergies or sensitivities to materials before use. If you have a medical condition or are unsure whether a product is suitable for you, consult a healthcare professional before use. We are not liable for injury, discomfort or harm arising from improper use, failure to follow instructions, or a pre-existing medical condition.

8. Prohibited Use

You must not use the Site: for any unlawful purpose; to infringe the rights of others; to transmit harmful code; to attempt unauthorised access to our systems; or to scrape, harvest or extract data from the Site using automated tools (including bots or AI agents) without our prior written consent.

9. Intellectual Property

All content on the Site, including text, graphics, logos and images, is owned by or licensed to us and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or create derivative works from this content without our written permission.

10. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law. Subject to this, we are not liable for indirect or consequential losses arising from your use of the Site or our products. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

11. Privacy

Our collection and use of your personal data is described in our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. The version in force is the one published on the Site at the time you place an order. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute arising from your use of the Site or a purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection rights available to you in your country of residence.

14. Contact Us

If you have any questions about these Terms, please contact us at contact@dingdongpleasure.co.uk or by phone/WhatsApp at +44 7718 998663 (Monday–Friday, 9am–6pm GMT).