Shipping Policy

Last updated: 30 August 2026

This Shipping Policy explains how we deliver orders placed with DingDongPleasure, operated by DingDongShop LTD.

1. Delivery Area

We currently ship exclusively within the United Kingdom — England, Scotland, Wales and Northern Ireland. We do not ship internationally at this time.

2. Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays) before dispatch.

3. Shipping Methods and Costs

• Standard Shipping: £5.99, delivered within 3–5 business days after dispatch.
• Express Shipping: £9.99, delivered within 1–2 business days after dispatch.
• Free Standard Shipping on orders over £50.

4. Discreet Packaging

We understand the importance of privacy. Every order is shipped in a plain, unmarked box with no company branding, logos, or indication of contents on the exterior. The sender’s name on the shipping label is shown discreetly and does not reveal the nature of the goods.

5. Tracking

You will receive tracking information by email once your order has been dispatched.

6. Failed Delivery

Someone must be available to receive and, where required, sign for the delivery. If delivery is unsuccessful, the courier will typically hold the parcel for 7–14 days for collection or rescheduled delivery before it is returned to us.

7. Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us. We investigate lost parcels within 48 hours of being notified and will arrange a replacement or a full refund where the parcel cannot be located.

8. Contact Us

For any questions about delivery, contact us at contact@dingdongpleasure.co.uk or by phone/WhatsApp at +44 7718 998663 (Monday–Friday, 9am–6pm GMT).