Refund Policy

Last updated: 30 August 2026

This Refund Policy explains your rights to cancel, return or exchange an order placed with DingDongPleasure, operated by DingDongShop LTD, and applies in addition to your statutory rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Your Right to Cancel

You have the right to cancel your order within 14 days of receiving your item, without giving a reason, and to request a refund.

2. Important Exception — Hygiene-Sealed Products

For health and hygiene reasons, and in line with the Consumer Contracts Regulations 2013, we cannot accept returns or offer refunds on products that have been unsealed, opened or used after delivery. This applies to all intimate and personal-use items. If a product’s hygiene seal is broken, your right to cancel that item is lost, except where the item is faulty or not as described (see Section 6 below).

3. Conditions for Return

To be eligible for a return, an item must be:

• unopened, unused and with its original hygiene seal intact;
• in its original packaging, with all accessories included; and
• accompanied by proof of purchase (order number or receipt).

The following items cannot be returned under any circumstances: opened or used products, items missing their original packaging, sale/clearance items, and gift cards.

4. How to Return an Item

1. Contact us at contact@dingdongpleasure.co.uk with your order number, within 14 days of receiving your item.
2. Wait for our confirmation and return authorisation before sending anything back.
3. Send the item, in its original packaging, to: DingDongShop LTD, 82 Woodhouse Road, Doncaster, DN2 4DJ, United Kingdom.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Original delivery charges are non-refundable unless the item is faulty or was sent in error.

6. Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered, please contact us within 30 days with photos of the issue. This applies even to unsealed hygiene items, as your statutory rights under the Consumer Rights Act 2015 are not affected by Section 2 above. We will arrange a replacement or a full refund, including reasonable return shipping costs, at no cost to you.

7. Contact Us

If you have any questions about returns or refunds, contact us at contact@dingdongpleasure.co.uk or by phone/WhatsApp at +44 7718 998663 (Monday–Friday, 9am–6pm GMT).